Returns & Exchanges
At wurst.guitars, we stand behind the quality of our instruments and electronics with a 30-day satisfaction guarantee. If your gear isn't hitting the right notes, we are here to help you find the perfect sound or facilitate a full refund.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Carefully place the item in its original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund without restocking fees.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of receiving your RMA.
Quality Inspection & Refund
Once our technicians verify the condition of the hardware, we will process your refund to the original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing